Inclusive World Travel Ltd customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

Contact details

Telephone - 01174270486

Email - Belinda@InclusiveWorldTravel.co.uk

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details
• Addresses
• Date of birth
• Purchase or account history
• Payment details (including card or bank information for transfers and direct debits)
• Health information (including dietary requirements, allergies and health conditions)
• Account information
• Website user information (including user journeys and cookie tracking)
• Call recordings
• Information relating to compliments or complaints

We collect or use the following information for the operation of customer accounts and guarantees:

• Names and contact details
• Addresses
• Payment details (including card or bank information for transfers and direct debits)
• Purchase history
• Account information, including registration details
• Information used for security purposes
• Marketing preferences

We collect or use the following information to prevent crime, prosecute offenders, or defend against legal action:

• Names and contact information
• Customer or client accounts and records
• Call recordings
• Financial transaction information

We collect or use the following information for service updates or marketing purposes:

• Names and contact details
• Addresses
• Marketing preferences

We collect or use the following information to comply with legal requirements:

• Name
• Contact information
• Identification documents
• Financial transaction information

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

• Contract
• Legal obligation

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

• Contract
• Legal obligation

Our lawful bases for collecting or using personal information to prevent crime, prosecute offenders or defend against legal action are:

• Legal obligation

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Consent
• Contract

Our lawful bases for collecting or using personal information for legal requirements are:

• Contract
• Legal obligation

Where we get personal information from

• People directly
• Third parties
• Travel companions

How long we keep information

[Paste your retention schedule here.]

[You said you had a retention schedule, but it wasn't available online. You can paste it above - you must not publish the privacy notice without it.]

Who we share information with

Data processors

Agendas Group Limited

This data processor does the following activities for us: They manage our website and online booking platform

The Travel Trust Association

This data processor does the following activities for us: They provide our Customer Relationship Management system, and the client's financial protection.

You said you wanted to add more data processors. Once you've downloaded or copy and pasted your privacy notice, add them above, in the same format.

Others we share personal information with

• Financial or fraud investigation authorities
• Relevant regulatory authorities
• Warranty and guarantee providers
• Organisations we’re legally obliged to share personal information with
• Publicly on our website, social media or other marketing and information media (where appropriate)

Sharing information outside the UK

Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal data.

Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy

notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:     

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint



Last updated - 12 July 2024